Family-owned plumbing, heating and design across the Nashoba Valley. Water heaters, boilers, drains, leaks and remodel plumbing, handled by a licensed Massachusetts crew that quotes the price before the work starts.
Service and repair, commercial plumbing, and the high-end remodel work the company is named for. Every job starts with a diagnosis, not a sales pitch.
Diagnosed before it gets replaced. Most slow-hot-water calls are a dip tube, a thermostat, sediment or a mixing valve. Tankless sizing, venting and gas line done right, with heat pump water heater rebate guidance.
Zones balanced, not guessed at. Boiler and furnace repair and replacement, oil tank repair, and the hard heating jobs other outfits walk away from.
Burst pipes, no water, sewage backing up and no heat below freezing. Leaks found without opening every wall. Drain, sewer line and water line repair and replacement.
Kitchens and primary baths where the plumbing is the finish. Planned from the rough-in up, high-end fixtures set so they look right and work right years later.
Joe Ferguson built this company on the jobs other outfits walk away from. The boiler nobody could balance. The leak three plumbers could not find. That is still the work we are known for, and it is why the everyday calls get done right the first time.
Shut the main water valve (basement, street side, near where the line enters). Kill power to a leaking water heater: breaker off, or gas control to off. Then call us. The phone is answered any hour, any day.
Outside business hours, the emergency rate is quoted on the phone before a truck rolls.
One call. A person answers. You approve the number before anyone touches a wrench.
Reach us at (978) 679-7869 or tap the chat bubble. A person takes the real details: what is leaking, where, and how fast.
$49 gets a licensed plumber looking at the actual problem. If it needs tools, cameras or meters, that is a $99 diagnostic and you agree to it before we start.
Repair or replace, with the reason. The price of the fix comes before work starts. Permitted and inspected where code requires it, and we leave the room the way we found it.
5.0 stars on Google from 66 reviews.
"I've reached out to three different plumbers in the area and no one even bothered to show, not only did Joe respond quickly. He was at my house immediately the next morning and had it done right about the same time he promised it would be done without any leaks or problems."
Greg, Google review"If I could give SIX stars I would! Helped try to narrow down the problem by video call. Turned out to be a 30-second fix when they got here, but they only charged me the dispatch fee (under $50!)"
Theresa, Google review"Quick response to our plumbing problem and diagnosis and fix were done within an hour. Friendly, knowledgeable plumbers took care of the situation right away."
David, Google reviewEvery truck rolls from our base in Pepperell. Minutes in town, about thirty out to Carlisle and Chelmsford. Nearby and not listed? Call and ask. We will tell you straight.
$49 dispatch. If we can see the problem, there is no diagnostic fee on top of that. If we have to break out tools to find it, the diagnostic is $99. You will know which one applies before we start, and the repair itself is priced before we touch a wrench.
Yes. Office hours are Monday to Friday 7 to 6 and Saturday 7 to 3, and the phone is answered any hour, any day. Call (978) 679-7869 whenever it happens and we will tell you honestly whether it needs a truck that night or first thing in the morning.
Usually not. Most slow-hot-water calls come down to a dip tube, a thermostat, sediment or a mixing valve. We diagnose before we quote a replacement.
Yes. Heat pump water heaters and high-efficiency heating equipment carry real Massachusetts rebates. We will tell you what your job qualifies for before you commit to anything.
Yes. Ferguson Plumbing Design is licensed for plumbing and gas work in Massachusetts and carries liability and workers compensation insurance on every truck. Ask for the certificate and you will have it the same day. And to clear one thing up: we are not associated with Ferguson Plumbing Supply. Ferguson Plumbing Design Inc is an independent, family-owned Massachusetts company.
Describe the symptom over the phone or in the chat. We will tell you what it is likely to be, what it costs to find out for certain, and how soon we can be there.
Call (978) 679-7869